The Centre for Solution Focused Practice

Team Talk: Building Excellence with Solution Focused Skills

Team Talk: 15 skills to build excellence and wellbeing at work.
Susanne Burgstaller and Chris Iveson

The way teammates talk to each other matters more now than ever before. Team members need to be able to speak from the heart and build trusting relationships on a peer-to-peer level, while at the same time producing excellent outcomes. Most organisations, public and private sectors, now operate in a context of constant and often unpredictable change with workplace stress increasingly becoming the norm.

In this two-day workshop you will learn 15 Solution Focused skills that will help you become a better communicator and collaborator. Whether you ae a team member or leader, coach or consultant, public, voluntary or private sector, we will make your life easier.

  • Positive relationships and real collaboration within teams and between teams and managers
  • A clear sense of direction for yourself and for the team
  • More readiness for the changes that inevitably lie ahead
  • Better and faster outcomes from the efforts you put into your days
  • Meetings and conversations that you welcome and enjoy
  • Readiness for the challenges, personal and professional, that come each day.

This will be an extremely practical workshop, focusing on well-tried and tested skills adaptable to every team and workplace. You will also receive a copy of Burgstaller and Iveson’s Team Talk so you can constantly refresh your learning as well as introduce it to our teams.

The 15 Skills

  1. Solution Focused questions
  2. The Best Hopes question
  3. The preferred future
  4. The Miracle question
  5. The Tomorrow question
  6. The scales
  7. The Best Self
  8. Appreciative Observations
  9. The Experimental Task
  10. The ExceptionThe Previous Slution
  11. The Break
  12. The List
  13. Constructive Listening
  14. Positive Assumptions

Susanne Burgstaller, founder of the Vienna-based USOLVIT (, is a leading Solution Focused organisational developer, team coach and trainer. She has had a transformative influence on some of the top leadership teams in the corporate and public sectors throughout Europe. She is a certified ReTeaming and ICAgile Coach and trained Slution Focused Practitioner and editor of Solution Focus in Organisations, one of the most important books in the field.

Chris Iveson, co-founder of the London-based BRIEF, is a coach, therapist and trainer with twenty years of public sector management experience before moving entirely to BRIEF in 1995. He is passionate about Solution Focused Practice and passionate about imparting the oh-so-simple skills to others. He and his two co-founders, Harvey Ratner and Evan George, have written many books and articles about the approach and done much to shape it’s development around the world.

Burgstaller, Susanne and Iveson, Chris. (2019) Team talk: Building Excellence with Solution Focused Skills.

Who is this course for?

This course is for anyone who wishes to develop a set of Solution Focused conversational tools that can be drawn on flexibly in management, consultancy and team coaching.

These tools fit well for:

  • managers and leaders
  • coaches working with teams, organisations
  • sports coaches
  • parent coaches
  • teacher coaches
  • school-based coaches.

Team Talk: Building Excellence with Solution Focused Skills

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We are currently restructuring our courses. Please check back soon.


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May 28, 2020