The Centre for Solution Focused Practice

Privacy Policy

This privacy policy sets out how BRIEF uses and protects any information that you give BRIEF when you use this website. BRIEF is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

BRIEF may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30/11/2018.

Security of your information

We take our duty to protect your personal information and confidentiality seriously. We are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.

If you are someone who is seeking counselling, therapy or coaching, our records of any personal details you supply us with will be securely held and will be retained only as long as necessary. We guarantee not to pass your details on to anybody else without your consent, unless there is an over-riding imperative, such as serious risk to someone, especially if that person is a child or other vulnerable person, in which case we may need to be in contact with the relevant professionals such as a GP and Social Services.

The information we hold is for internal use only, to be seen, when legitimately necessary, by the therapists and trainers and administrator of BRIEF. In the case where permission has been granted for the use of material (such as recordings) for training, then this is used only with professional audiences in accordance with strict confidentiality undertakings, as is explained at the time any such recordings are agreed to.

With regard to participants of our training courses or those having supervision from us, we undertake not to record or copy or download any confidential material regarding your clients or service users. Any details we hold on the training participant themselves (addresses and email addresses, for example) will be stored confidentially.

Use of Customer Information

We require certain information to allow us to process your order. This includes your name, address, telephone number, and email address, as well as your credit or debit card number, expiry date, start date, CV2 number and card type. BRIEF passes personal data, which includes information about your method of payment and order, to our payment service provider Paypal that checks the card with which you made your purchase. This information allows us to process your order and to send you confirmation purchase by email. We ask for your telephone number so that we can contact you urgently is there is a problem with your order. You can also opt for us to remember your address, so that next time you want to make a purchase, the process will be even easier. We may occasionally use the information we collect to notify you about new BRIEF products and courses we think you may find valuable. If you would prefer not to receive this information through your door,  email us on Please note we do not store your credit/debit card details.

Security to Protect Your Information

When you order a product, we offer the use of the latest secure server software (128 Bit SSL), which encrypts all information you input before it is sent to us. When you place orders we offer the use of a secure server. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Disclosure to Third Parties

BRIEF does not and will not sell, trade, or rent your personal information to others. We never disclose information about a customer to any other person or organisation without your consent unless there is an emergency situation that requires it or we are legally required to do so. BRIEF may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Consent

In using the web site, you consent to the collection and use of this information by BRIEF in the ways described above. If you have any further questions about our privacy policy or its implementation, please email us on If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.


Taking the taxi further.

Evan George extends the 'taxi-driver' analogy which many Solution Focused trainers use to explain the nature of the collaboration between client and worker in the approach.

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